Welcome to electronic invoicing for HH Global

HH Global has partnered with Tungsten Network to provide a simpler way for suppliers to submit invoices

Tracking your invoice right through to payment!

Invoice Status Service is a free online self-service, available in the Tungsten Network Portal, that provides you with the latest processing and payment status information of your invoices submitted to HH Global.

Using your existing Tungsten Portal account, you can:

  • Check your invoice has been successfully delivered and received
  • Check if there are any issues with your invoice. If it’s been rejected by HH Global we will tell you what is wrong so that you can quickly rectify
  • Check your payment due date for Approved invoices
  • Check your payment reference number for Paid invoices

HHG SAP updates the invoice status information several times per day.

The Invoice Status Service uses a standard set of statuses to document the processing and payment status of your invoices submitted to HH Global:

  • Received: HH Global has received your invoice and has initiated the approval review process.
  • Approved: HH Global has approved your invoice for payment. The payment will be transferred to the bank on the mentioned due date.
  • On Hold: Your invoice is on hold pending a standard invoice approval task.
  • Exception: Your invoice requires additional approval within HH Global.
  • Paid: HH Global has paid your invoice or marked the invoice for payment.
  • Rejected: HH Global has rejected your invoice.
  • HH Global Invoice Rejections

HH Global entity

HH Global
rejection code and reason displayed in tungsten portal

What to do next?

GB/US

(VAL 7) This invoice number
already exist in the system. Please resubmit using a new invoice reference
number as this was used before and is already recorded in HH Global’s system.

Please resubmit using a new
invoice reference number.

GB/US

(VAL 8) One or more invoice
lines do not refer to PO(s) available in our system. Please ensure that the
PO you are invoicing is available in Tungsten portal before you resubmit the
invoice.

Please ensure that the PO you
are invoicing is available in Tungsten portal before you resubmit the
invoice. If your PO is not available in Tungsten you need to check with your
HH Buyer that your PO is marked as delivered in HHub.

GB/US

(VAL 9) The invoice line amount
summary is not equal as the net total of the base PO(s). Please contact your
HH Global Buyer to amend and resend the PO / cancel the incorrect PO and
raise a new one (i.e. with a split line so you can apply multiple tax rate
and invoice correctly). Please wait for 24 hours for the PO changes to
reflect in Tungsten portal.

Please resubmit your invoice
with the complete amount of the Purchase Order(s) as partial amounts will be
rejected by HH Global.

Please contact your
HH Global Buyer to amend and resend the PO / cancel the incorrect PO and
raise a new one (i.e. with a split line so you can apply multiple tax
rate and invoice correctly).

GB/US

(VAL 10) You have invoiced a PO
that is already closed in our system. If there are necessary changes made to
the PO as per your communication with your Buyer, please wait for 24 hours
for the changes to reflect. Ensure that the PO you are invoicing is available
in Tungsten portal before you resubmit the invoice.

If there are necessary changes
made to the PO as per your communication with your Buyer, please wait for 24
hours for the changes to reflect in Tungsten. Ensure that the PO you are
invoicing are available in Tungsten portal before you resubmit the invoice.

GB/US

(VAL 11) One or more invoice
lines do not contain required values for PO Number or PO Line Number. Please
review your invoice lines and ensure that you have the all the correct PO
Number and Line Number before you resubmit the rejected invoice.

Please review your invoice lines
and ensure that you have the all the correct PO Number and Line Number before
you resubmit the rejected invoice.

GB/US

(VAL 12) For one or more lines,
the value on PO Line Number do not match with the base PO. Please make sure
you invoice as per the PO. Review your invoice and resubmit with the correct
value.

Please make sure you invoice as
per the PO. Review your invoice lines and ensure that you have the all the
correct value as per the PO Number and Line Number before you resubmit the
rejected invoice.

GB/US

(VAL 13) In one or more invoice
line(s), the QTY*UnitPrice do not match with the PO
Line Amount. Please make sure you invoice as per the PO. Review your invoice
lines and resubmit with the correct value.

Please make sure you invoice as
per the PO. Review your invoice lines and resubmit with the correct value. In
some instances, the HHub will produce a Unit Price that can cause a rounding
error in a PO Line Net Total. In such cases it is recommended to change the
Qty equal to 1 and the Unit Price equal to the Line Net Total in the affected
line of your invoice.

GB

(UK 101) ESD acceptance wording
is not present in the invoice but is required according to payment term
agreement used in the PO(s).

Please resubmit your invoice
including the statement below in the ‘Payment Terms’ field altering the ‘X’
(percentage) and ‘Y’ (number of days) value in line with your specific
agreement: These values are available in your PO data.

“A discount of X% of the full price applies if the payment is made
within Y days of the invoice date. No credit note will be issued. Following
payment, you must ensure you have only recovered the VAT actually paid”

GB

(UK 102) Some values in the ESD
acceptance wording used in the invoice does not match with the payment term
agreement used in the PO(s).

Please resubmit your invoice
with the correct values in the ‘X’ (percentage) and ‘Y’ (number of days) as
per the payment term agreement. These values are available in your PO data.

“A discount of X% of the full price applies if the payment is made
within Y days of the invoice date. No credit note will be issued. Following
payment, you must ensure you have only recovered the VAT actually paid”

 

GB

(UK 103) Payment term wording
present in the invoice is not required by the PO(s).

Please remove the ESD wording
from the invoice and resubmit.

GB

(UK 104) One or more lines contain an
invalid tax code(s). Please check your invoice and ensure that the valid tax code
is provided before you resubmit.

Please check your invoice and
resubmit with a valid tax code.

    Submit a request or issue to our support team and we’ll get back to you as soon as we can.

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